Registration Flow
When you register a new account, you must provide and verify a mobile phone number as part of the registration process. This phone number becomes your MFA contact for all future logins.
Step 1: Registration Page
Click Register on the landing page and agree to the Terms of Use. Fill in all required fields (First Name, Last Name, Username, Organization Name, Email). The Username and Email must be unique. As you type, the portal validates these two fields in real time; if the entered username or email is already registered, an inline error appears immediately beneath the field, and the Create account button remains disabled until a unique value is provided.
Step 2: Set Password and Phone Number
You will be prompted to set a password and provide a mandatory mobile phone number. The password must be at least 8 characters and contain at least one uppercase letter, one lowercase letter, one number, and one special character (e.g. @, #, $, %). The phone number is required and will be used for all future MFA verifications. Only US phone numbers are accepted.
Step 3: Send OTP
Click Send OTP. This generates a one-time code and sends it to your mobile phone via SMS.
Step 4: Enter OTP and Verify
Enter the 6-digit code you received via SMS into the Verification Code field and click Verify. If the code is valid, your phone number is confirmed and MFA is enabled on your account. If the code is incorrect, an error is shown and you may re-enter or request a new code.
Step 5: Complete the CAPTCHA
Complete the CAPTCHA challenge, then click Create account.
Step 6: Verify Your Email Address
After completing the registration, you will receive an email to verify your registered email address. Click the link in the email to verify your address.
Step 7: Login with CAPTCHA
After your email is verified, you are redirected to the Login page. Enter your username/email and password, complete the CAPTCHA, and click Login. The Login button remains disabled until the CAPTCHA is solved.
Step 8: Choose Verification Method
After submitting your credentials, a Choose Verification Method pop-up appears. Select either SMS (OTP sent to your registered phone) or TOTP (via an authenticator app, if already enrolled).
Step 9: Enter OTP to Complete Login
A verification dialog shows your masked phone number. Enter the OTP received via SMS and click Verify. If the OTP is valid, you are redirected to the dashboard. If invalid, you may re-enter or click Resend Code after the countdown timer expires.
Step 10: Dashboard Access
Once the OTP is confirmed, your account is fully created and active with MFA enabled. You will land on the Dashboard. From this point on, every subsequent login uses the Existing User Login Flow.
Updating Your MFA Phone Number
A logged-in user can update the phone number linked to their MFA from the Profile / Account Settings page. The new number must be verified via OTP before the change is saved.
Step 1: Open Account Settings
While logged in, navigate to your Profile or Account Settings page. Your current phone number is displayed (masked) alongside a MFA Enabled status badge. Click Edit or Change to update the number.
Step 2: Enter New Phone Number
In the Edit Account Settings form, type your new mobile phone number in the Mobile Phone Number field and click Send OTP.
Step 3: OTP Sent to New Number
A verification OTP is sent to the new phone number via SMS. The screen confirms the code has been sent.
Step 4: Enter OTP and Verify
Enter the OTP received on your new phone into the Enter OTP code field and click Verify OTP. If valid, click Confirm Changes. If invalid, an error is shown and you may re-enter or resend.
Step 5: Confirmation
After the OTP is verified and changes are confirmed, your account settings page shows a success banner. The new phone number is now your MFA contact for all future logins.
Authenticator App (TOTP)
TOTP (Time-based One-Time Password) is an optional second-factor method that generates 6-digit codes via a compatible authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator. Once enrolled, you can choose TOTP instead of SMS at login. SMS MFA remains available as a backup at all times.
Note: SMS MFA must already be enabled on your account before you can enroll a TOTP device. If SMS MFA is not active, the Authenticator App card on your profile will appear locked and the Enable button will be disabled.
Enrolling an Authenticator App
Step 1: Open Account Settings
Log in and navigate to your Profile or Account Settings page from the top-right Account menu. The Authenticator App (TOTP) card is visible under the phone number section. If SMS MFA is active, the card shows a Not set up pill and an Enable button. If SMS MFA is inactive, the card is locked and the button is disabled.
Step 2: Click “Enable”
Click the Enable button. The portal sends a request to create a new TOTP factor.
Step 3: Scan the QR Code
A QR code is rendered on screen. Open your authenticator app and scan the QR code. The QR code auto-blurs after 30 seconds — click Reveal QR Code to show it again and restart the 30-second timer.
Step 4: Enter 6-Digit Code and Confirm
After scanning, your authenticator app will display a 6-digit code. Enter it in the Enter 6-digit code from your app field and click Confirm. If the code is wrong, a user-friendly error is shown and you can re-enter without restarting.
Step 5: Enrollment Complete
On success, the Authenticator App card updates to show an Authenticator App Active status and a Remove button appears. From this point on, you can select TOTP at the login verification modal.
Removing the Authenticator App
Step 1: Click “Remove”
Log in and navigate to your Profile or Account Settings page. On the Authenticator App card, click the Remove button. An inline confirmation panel appears with Yes, remove it and Cancel buttons.
Step 2: Confirm Removal
Click Yes, remove it. The portal sends a delete request to remove the TOTP factor.
Step 3: Card Resets to “Not Set Up”
The Authenticator App card reverts to the Not set up state. Your account remains protected by SMS MFA. You can re-enroll a TOTP device at any time by clicking Enable again.